Optimization of Absence Management in an Insurance Company with Over 4,000 Employees

Context

A public sector insurance company, with more than 4,000 employees, sought our expertise in absence and disability management at work. Their main goal was to better train managers in handling cases of extended absences and disability.

Problem

The company was facing a growing number of complex cases related to extended absences and sick leave. Managers were struggling to manage these cases effectively, leading to delays in decision-making and inefficient management of disability situations.

Objectives

• Train managers on best practices for managing absences and sick leave.
• Offer solutions for problematic cases presented during meetings.
• Implement smoother processes for proactive management of disability situations.

Approach

1. Analysis of Problematic Cases
2. During regular meetings on Teams, complex cases involving long-term sick leave and disability situations were presented by managers. Each case was thoroughly analyzed.
3. Micro-Trainings
4. Micro-training sessions were organized for managers, in small or large groups, to teach them new management habits. These trainings aimed to enhance their ability to anticipate problems and resolve cases with greater autonomy.
5. Action Plans
6. For each case, a personalized action plan was developed, highlighting immediate corrective measures as well as long-term strategies for better management of similar future situations.

Results

1. Improved Skills: Managers developed enhanced skills in managing absences, increasing their responsiveness and problem-solving abilities.
2. Reduced Processing Time: The speed of resolving problematic cases significantly improved, leading to reduced processing times.
3. Prevention Culture: A new preventive approach was adopted, allowing better anticipation and proactive management of disability situations.