Performance Evaluation and Constructive Communication Training in a Medical Company

Context

A medical company with 30 employees entrusted us with a 28-hour training mandate to enhance the skills of their team leaders in conducting performance evaluations and providing constructive communication with their employees.

Problem

The team leaders of the medical company struggled to conduct objective performance evaluations and handle delicate conversations, such as giving negative feedback. These situations risked affecting team dynamics and employee engagement.

Objectives

• Strengthen the team leaders’ skills to conduct fair and effective performance evaluations.
• Improve constructive communication with employees, especially during difficult feedback sessions.
• Create an environment conducive to continuous improvement and personal development.

Approach

1. Program Design
   We dedicated 20 hours to the preparation and design of a tailored training program suited to the specifics of the medical sector. The program included modules on best practices for performance evaluations and communication techniques.
2. In-Class Training
   Two 4-hour sessions were delivered to two groups of team leaders. Each session provided participants with tools to conduct objective evaluations and offer constructive feedback, even in difficult contexts.
3. Practical Exercises and Role-Playing
   The training included practical exercises and role-playing to help team leaders practice managing difficult conversations and boost their confidence as leaders.

Results

1. Enhanced Skills: Team leaders now feel better equipped to conduct performance evaluations and approach difficult discussions more calmly and constructively.
2. Improved Communication: Supervisors are more confident in providing constructive feedback, fostering a more transparent and positive work environment.
3. Continuous Improvement Culture: The training instilled a culture of continuous improvement within the teams, contributing to higher satisfaction and increased employee engagement, essential in the medical field.