Effective Management of CNESST Cases and Risk Prevention in a Cleaning Company

Context

A cleaning company entrusted us with a recurring mandate of 10 to 15 hours per month to manage their CNESST (Quebec’s workplace safety board) and disability cases. Simultaneously, we were tasked with implementing safety practices to reduce workplace accidents.

Problem

The company faced time-consuming and complex management of CNESST cases, along with an increasing number of workplace accidents and disabilities. These issues impacted the continuity of operations and the work environment.

Objectives

• Optimize the management of CNESST cases and disability situations.
• Reduce the number of workplace accidents and injuries.
• Implement prevention practices to minimize professional risks and ensure employee safety.

Approach

1. CNESST Case Management
   We established rigorous management processes to ensure proactive and quick follow-up on CNESST cases, including declarations, claims management, and coordination with CNESST representatives.
2. Prevention Strategies
   We developed accident prevention protocols tailored to the specifics of the cleaning sector. Regular workplace safety training was provided to employees, along with concrete measures to mitigate risks.
3. Disability Case Follow-Up
   In collaboration with the company, we established a personalized follow-up process for each employee in a disability situation, promoting faster reintegration and reducing the length of absences.

Results

1. Accident Reduction: Thanks to the prevention measures implemented, the number of workplace accidents and injuries significantly decreased year after year.
2. Reduced Absence Duration: More effective management of CNESST cases resulted in shorter absences, facilitating better employee reintegration.
3. Improved Operational Continuity: The company now benefits from greater continuity of operations, thanks to reduced interruptions caused by accidents and prolonged absences.